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Shipping & Returns
We ship to any location within the USA with flat rate fee of $9.95.
Oversized or heavy items will have an additional charge of $9.95 to cover shipping charges.
Please note: all sale or discounted items, seasonal/holiday, earrings, face masks, or hand sanitizer are final sale and cannot be returned or exchanged.
Full refunds will be given in the manner in which the items were purchased, the original card charged will be the card refunded to. The return must be made within 30 days with the receipt and in original condition including tags and packaging. A manager’s approval is needed for returns without a receipt and store credit will be issued at the lowest selling price. Returns with a gift receipt will receive store credit.
Defective items will be reviewed by a manager.
Jewelry is exchange only.
Face Masks, Hand Sanitizer, Consignment, Pierced Earrings, Seasonal, & Clearance are NOT returnable.
If your item is eligible for return you must contact us to process the return 302-999-8980. Please do not ship items back to us without approval, because a return will not be able to be processed. Items approved for returns that were purchased online are to be mailed back to 4770 Limestone Rd Wilmington, DE 19808. Shipping charges are not refundable. Please note we are not responsible for items lost or damaged in shipment, therefore we recommend insured and trackable mail service.
Items purchased or picked up in store may be brought back to any Heart And Home location.